These are the top 3 banks in the United States according to their customers.

There are nearly 4,000 commercial banks in the U.S. today, and with online banking, customers have access to more banking products and services than ever before.

Of course, when choosing which bank to choose, these seemingly endless choices can make the decision overwhelming. There are many factors that you can evaluate to identify the best banks in the United States. But why not simply ask existing customers?

in the 2024 National Bank of America Satisfaction SurveyJD Power, which surveyed 11,066 retail banking customers, ranked nine national banks on a 1,000-point scale. The average score of the survey was 658 and the top bank scored 689.

Let’s take a closer look at the national banks that scored high based on customer satisfaction.

The JD Power study ranks banks in seven categories.

The score each bank receives is the sum of these seven categories, with “trust” being the most heavily weighted.

Note that the study reviewed national banks, which means you won’t find local or regional banks on the list. However, if you bank with one of these popular national institutions, seeing where your bank rating benefits you. If your bank is underperforming, you may want to consider moving your money elsewhere.

Here, we take a quick look at the top three banks from the survey and what they offer.

Capital One is the ninth largest bank in the US by total assets. Unlike many big banks, Capital One is relatively new. The bank was founded in 1994 in Richmond, Va.

Today, Capital One offers a variety of products, including credit cards, checking and savings accounts, and auto loans. It offers business and commercial products such as business credit cards and loans. Capital One is popular with consumers for products such as high-yield savings accounts and venture credit cards.

Read our full review of Capital One

Chase is the largest bank in the U.S. The Chase name first appeared as Chase National Bank in 1877. However, the company’s origins date back to 1799 and the founding of the Manhattan Banking Company.

Today, Chase offers a variety of products, including credit cards, loans, checking and savings accounts, and auto loans.

The bank is famous for its customer credit cards, which allow customers to earn valuable Chase Ultimate Rewards points. Chase is known for its largest branch network, including more than 4,700 branches nationwide. While chess is bigger than capital one, each has its pros and cons.

Read more: Capital One vs. Chase: Which Bank Is Right For You?

TD Bank is the 10th largest bank in the US, although its parent company is based in Toronto. The company’s origins date back to 1855 when the Bank of Toronto was founded.

TD Bank offers a variety of products to individuals and businesses, including checking and savings accounts, mortgages, credit cards, investments and small business banking. It has more than 1,100 stores and 2,600 ATM locations in the US (these locations are concentrated on the East Coast). TD Bank has a blog called TD Insights that covers topics such as retirement, estate planning, life insurance and mortgages.

Read more: These are the 20 largest banks in the US

You may be considering switching to a new bank, especially if you are unhappy with your current choice. The banks on JD Power’s list are national banks, which typically have a large physical footprint. Additionally, they have a wide range of products and services that allow you to do all your banking in one place.

However, despite the advantages of national banks, there are many online and community banks to consider. These banks sometimes have special advantages such as higher savings rates and lower fees.

Read more: This is why online banks offer the highest interest rates on savings.

The following steps will help you decide if switching banks is the right move for you:

1. Decide what you want: Banks may offer a variety of products, such as checking and savings accounts, auto and home loans, investment and retirement accounts, and commercial banking. Knowing the types of products you need can help narrow down your choices.

2. Compare prices and fees: Sometimes local and online banks and credit unions have better interest rates and fees compared to national banks. If you’re looking for special accounts like a checking account or a high-income savings account, it’s important to research and compare options from different financial institutions and identify the ones that help you manage and grow your money. The best.

3. Consider in-person services: A big advantage of national banks is that they usually have a large network of branches and ATMs, which is important for some customers. However, others prefer to prioritize rates and fees. Also, smaller banks and credit unions may have more personalized customer service. Your personal banking style is an important consideration when choosing a bank.

4. evaluating customer service; Check out third-party review sites to get a sense of how knowledgeable customer service is and how quickly they handle issues. Even if you don’t contact customer service frequently, it’s important to have a helpful team when needed.

5. Look for more features: Tools like budgeting apps, financial education resources, or personalized advice can be helpful. While these benefits aren’t entirely important, they may be the deciding factor between the two banks you’re considering.

Depending on your preferences, you may find that the services National Bank offers suit your needs. However, other customers may find that smaller banks offer more personalized service or better rates and fees, making them a better choice than national banks. All banks have advantages and disadvantages, so you need to decide what is most important to you.

Read more: How to change banks: a simple step-by-step guide