‘Missing number…’: Vir Sangivi slams Air India for ‘irritating’, airline responds

Author Vir Sangivi asked about his frustrating experience with Air India on social media and how often the airline has done this to other passengers.

Sharing an update from the airline, Sangivi, who revealed the downgrade, wrote in a post on X: “Did @airindia lose as many numbers as it did on passengers this long? Why do premium passengers book on @airindia? Isn’t it about time Campbell Wilson really ran the airline? This did not happen formally until @TataCompanies got the mandate.

His post was immediately followed by other users with one user commenting, “Even after privatisation, @airindia feels like it’s still running like a public sector. Government VVIPs who insist on higher education push commuters to lower classes. I hope I’m wrong, but actions don’t look like private operators.

Sangivi replied, “It has nothing to do with the private or the public. Bad management at the top is bad management across the board. Unlike the Tatas”.

Another user also highlighted a personal story. “@airindia worst service ever. They didn’t even inform and passengers suffer badly. In my case an elderly 86 year old grandfather had to wait for 6 hours without a wheelchair even though we paid for the service. And the airline does not take any responsibility,” she wrote.

The airline responded, “Dear Mr. Sangivi, Thank you for your time on the call. Upon request, we have provided you with the details of what it costs to upgrade to Business Class. Please be assured that you are eligible for a full refund if canceled or compensated for downgrading to economy class. I deeply regret the trouble that has befallen you and appreciate your kind understanding.