Huize serves more than 1.3 million families, facilitating more than 12 million insurance policies by 2024 Investing.com

SHENZHEN, China, Jan. 22, 2025 (GLOBE NEWSWIRE) — Huize Holdings Limited, (Huize, the Company or we) (NASDAQ: HUIZ ), a leading insurance technology platform that digitally connects consumers, insurance carriers and distribution partners with information – in Asia Driven and AI-powered solutions today 2024 customer service report and 2024 Xiao Ma released the annual review of the claim service.

According to the two reports, Huzzi served more than 1.3 million households with more than 12 million insurance policies by 2024. The company helped handle 160,800 insurance claims in 2024, an increase of 74.7 percent compared to 2023. All of the claims were settled. In the year It was RMB 808 million in 2024, an increase of 41.7% compared to last year. Huize’s Xiao Ma Express claims service, which focuses on settling and paying small claims within one business day, was launched in 2018. In 2024, handling 85,000 claims, the total amount of claims reached RMB39.37 million, an increase of 66.6% and 63.4%, compared to 2023.

Huzzi remains committed to providing exceptional customer service, achieving a customer satisfaction rate of 98.82% for online customer support and 99.51% for teleservice by 2024. During the year, the company provided teleservices 310,000 times for a total of 33,000 consultation hours. Notably, Xiao Ma Claim recorded a 91.15% one-time resolution rate and 99.9% online response rate, reflecting Xiao Ma Claim’s commitment to efficiency and customer care.

The two reports also provided several key insights, (i) medical insurance represents the highest percentage (60.45%) of settlement claims, followed by accident insurance (34.02%), as the complexity of medical insurance terms often leads to challenges. claim settlements; (ii) 59.77% of total claims settlement rate for critical illness insurance claims; (iii) Huize’s customized critical illness series products, including Darwin, Guardian, Xiao Tao Qi, helped 1,096 families claim RMB276 million, accounting for 57% of the total critical illness claims of RMB483 million. (iv) Huize’s customer service team has helped more than 180,000 seniors, with Huize’s user-friendly platform and special consulting service increasing the share of people who choose to buy insurance online, which is emphasized by receiving an award from China Bank Insurance for Outstanding Financial Services for High-Friendly Activities. news and (iv) Huize resolved 532 dispute cases for customers, successfully protecting their rights and resulting in RMB9.8 million in claims.

Mr. Kunjun Ma, Chairman and CEO of Huize commented, This has been a year of uncertainty, but our mission remains unwavering: to ensure protection for our customers in these challenging times through our professional services. These recently published reports demonstrate our strong performance in customer service and claims settlement with higher satisfaction rates than last year. We are truly grateful to our growing customer base for their trust in us and are proud to have crossed a new milestone this year serving more than 10 million insurance customers. We are driven by innovation and customer-first solutions.

About Huize Holding Limited

Huize Holdings Limited is a leading insurance technology platform that digitally connects consumers, insurance carriers and distribution partners in Asia with data-driven and AI-powered solutions. Targeting mass affluent consumers, Hughes is committed to serving consumers with their lifetime insurance needs. An integrated online-to-offline insurance ecosystem covers the entire insurance life cycle and provides consumers with a wide range of insurance products, one-stop services and a streamlined transaction experience across all scenarios. Using AI, data analytics and digital capabilities, Huiz owns the insurance service chain and provides technology-enabled insurance consulting, consumer engagement, marketing, risk management and claims services.

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