Starbucks customers to see condiment bars and ‘for this’ drinks in kitchens in US, Canada
Starbucks CEO Brian Nichols told FOX Business why the company expanded its parental leave benefits.
Starbucks customers in the US and Canada will notice some changes when they visit the coffee chain on Monday.
Condiment bars will return to Starbucks locations, according to the Seattle-based company. At Spice Bars, customers can “add (their) drink with cream and milkshakes and top it off with a variety of flavors,” Starbucks said.
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The company said that starting Monday, baristas at locations in the U.S. and Canada will put any drinks ordered “for this” into coffee glasses, glasses or customers’ “clean personal cups.”
People walk past a Starbucks coffee shop in Manhattan on Jan. 15, 2025. (Mostafa Bassim/Anadolu via/Getty Images)
Diners will now be allowed to refill hot brewed or iced coffee, or hot or iced tea for free during store visits, the company said. Cold brew, nitro cold brew, iced tea lemonade, flavored iced tea or refreshments are not eligible for free refills.
The chain has also implemented a revised “Coffee House Code of Conduct.”
| Ticker | Security | last one | Change | change % |
|---|---|---|---|---|
| Sex | Starbucks Corp. | 98.81 | +0.82 |
+ 0.84% |
“Our Coffeehouse code of conduct is something that most retailers have and is designed to provide clarity that our spaces – including our cafes, premises and toilets – are for the benefit of customers and partners,” the company said.
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The Code of Conduct also prohibits discrimination, violence, alcohol consumption, smoking, drug use, and other use of substances on the premises.
A Starbucks coffee sign in Warsaw, Poland on July 31, 2024. (Alexander Kalka/NurPhoto/Getty Images)
Starbucks CEO Brian Nichols said in late October that the chain would retool its in-store condiments and begin using cups for in-store drinkers.
At the time, he listed other changes the company would like to make, including “cutting out the overly complex menu to align with our core identity as a bar company,” and “taking steps to better identify mobile ordering.” Café Experience” and using a Sharpie marker to recreate the practice of baristas.
Starbucks CEO Brian Nichol said in late October that baristas would return to the practice of using Sharpie markers. (Waldo Swigers/Bloomberg via/Getty Images)
In early November, Starbucks rolled out a fee for customers substituting non-dairy milk drinks at company-owned and operated locations in the US and Canada.
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“It’s clear that we need to fundamentally change our strategy to bring back customers and return to growth. Back to Starbucks, this is a fundamental change,” Nicole said in October. “We need to return to what has always set Starbucks apart, a welcoming coffee shop where people gather and serve great coffee, prepared by our trained baristas.”